How It Works
Get up to R120 cashback on your second most expensive meal at over 2000 selected restaurants countrywide via takeaway, delivery, or sit-down with Red Napkin Dining Cashback.
Please note the schedule for December Cashback claims:
- All claims submitted from 19 Dec - 22 Dec will be paid on 6 Jan
- All claims submitted from 23 Dec - 26 Dec will be paid on 7 Jan
- All claims submitted from 27 Dec - 30 Dec will be paid on 8 Jan
- All claims submitted from 31 Dec - 2 Jan will be paid on 9 Jan
- All claims submitted from 3 Jan - 5 Jan will be paid on 12 Jan
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- Search for a Red Napkin Dining Cashback restaurant (indicated with
) - Authorise your cashback prior to dining/ordering by clicking the red "Authorise Cashback" button on the restaurant page and entering the required details
- Order & pay for at least 2 meals & 2 drinks at full price (Do not announce yourself as a member at the restaurant)
- Snap a picture of your bill & submit to us by completing a Claim Form.
- Receive your cashback from Red Napkin within 4 working days (Please see "How to Claim" below for more details).
Use one of the following options to request your authorisation code prior to dining:
Option 1: Online - Click the red "Authorise Cashback” button on the restaurant page and follow the prompts to receive your authorisation code via email. If you do not receive your email timeously, please check your spam folder.
Option 2: Call – Call 087 330 3521 (Mon - Fri, 08:00 - 16:30 excl. public holidays) and an agent will provide you with an authorisation code via SMS.
Note: If you do not receive your email timeously, please check your spam folder and ensure that support@rednapkin.co.za is whitelisted. More info can be found here. Please note that your authorisation is not a booking. If required, please make a booking directly with the restaurant. Claims are processed by Red Napkin and not the restaurant at which you dine/order from. Do not announce yourself as a member at the restaurant. Please refer all benefit queries to Red Napkin. Claims will not be processed without authorisation requested prior to your restaurant visit/order or if the benefit terms and conditions are not adhered to.
In the instance of option 1 being unavailable, please email support@rednapkin.co.za for authorisation prior to your restaurant visit. Any after-hours authorisations will be attended to during business hours the following working day. You may still visit the restaurant provided you have requested authorisation prior to your restaurant visit and the restaurant is a listed "Dining Cashback" restaurant.
We require the following information to process your cashback authorisation:
• Full name
• Membership number
• Cellphone number
• Restaurant name and area
• Intended restaurant visit/order date
• Intended restaurant visit/order time
Option 1: Online - Click the red "Authorise Cashback” button on the restaurant page and follow the prompts to receive your authorisation code via email. If you do not receive your email timeously, please check your spam folder.
Option 2: Call – Call 087 330 3521 (Mon - Fri, 08:00 - 16:30 excl. public holidays) and an agent will provide you with an authorisation code via SMS.
Note: If you do not receive your email timeously, please check your spam folder and ensure that support@rednapkin.co.za is whitelisted. More info can be found here. Please note that your authorisation is not a booking. If required, please make a booking directly with the restaurant. Claims are processed by Red Napkin and not the restaurant at which you dine/order from. Do not announce yourself as a member at the restaurant. Please refer all benefit queries to Red Napkin. Claims will not be processed without authorisation requested prior to your restaurant visit/order or if the benefit terms and conditions are not adhered to.
In the instance of option 1 being unavailable, please email support@rednapkin.co.za for authorisation prior to your restaurant visit. Any after-hours authorisations will be attended to during business hours the following working day. You may still visit the restaurant provided you have requested authorisation prior to your restaurant visit and the restaurant is a listed "Dining Cashback" restaurant.
We require the following information to process your cashback authorisation:
• Full name
• Membership number
• Cellphone number
• Restaurant name and area
• Intended restaurant visit/order date
• Intended restaurant visit/order time
You can claim using our claim form. Select "Claim" under the "Dining Cashback" menu, enter your details, snap, and submit a picture of your bill.
Note: Claims must be made within one calendar month. Subsequent to verification, your claim will be processed within 4 working days.
Note: Claims must be made within one calendar month. Subsequent to verification, your claim will be processed within 4 working days.
- Dining Cashback refunds are processed by Red Napkin and not the restaurant. Accordingly, please refer all benefit queries to Red Napkin.
- The Dining Cashback benefit entitles the active Member only to a refund (cashback) on the second most expensive meal, provided:
- no less than 2 meals and 2 drinks are physically ordered and paid for by the active Member from the qualifying restaurant; and
- the active Member is at least 18 years of age.
- The cashback amount will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand). Claims in dispute may be verified with the restaurant to ensure validity thereof.
- The cashback claim will be processed within 4 working days, unless otherwise specified. Over the December holiday period, claims will incur additional processing time. Red Napkin reserves the right to adjust the processing period to which claims are processed.
- The Dining Cashback benefit:
- is valid for a specified list of restaurants only. Red Napkin shall be entitled, in their sole and absolute discretion, to amend the list of restaurants from time to time. Red Napkin shall endeavour to promptly update this list as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, Red Napkin will not be held liable in the event of any restaurant closures; and
- is based on the restaurant’s standard prices; and
- cannot be used in conjunction with any special offers, promotions, discount vouchers or loyalty programmes; and
- may be used in conjunction with Uber One; and
- may be used for takeaways and delivery (where available); and
- may only be used once per restaurant per day; and
- does not apply to desserts, toppings, sides, “build your burger”, sharable platters, extras on burgers/pizzas etc; and
- applies to courses that include drinks provided it is not a special; and
- applies to individual line items on the menu whereby one line item is the equivalent of one meal; and
- may not be used within 3 hours of a previous claim; and
- may not be used at any restaurant at which the Member is employed.
- A maximum of two memberships may be used per table, provided they are under different names. Each Member must request their own authorisation and claim separately. In the case of two claims submitted, the first claim processed will attract the bigger discount. The cashback amount will be calculated as follows:
- Membership 1: 2nd most expensive meal on the bill up to max R120.00, with a minimum of 4 drinks
- Membership 2: 4th most expensive meal on the bill up to max R120.00, with a minimum of 4 drinks
- The same meal may not be claimed for on different memberships.
- Pre-authorisation is required in advance of ordering the meals. Authorisation is not a booking and is not a guarantee of a cashback refund. If required, a booking reservation should be made directly by the Member with the restaurant.
- Cashback claims:
- must be submitted within one calendar month of the restaurant visit; and
- will be deposited into the bank account in the name of the Member only; and
- must include the original restaurant invoice, which must clearly display the following details: restaurant name, invoice number, invoice total, invoice date, invoice time and meals ordered. At Red Napkin’s discretion, Red Napkin may request for proof of payment to be submitted along with any claims that are submitted e.g. credit card slip, Zapper or Snapscan receipt, or cash receipt. No merchant copies of card slips will be accepted. Failure to produce proof of payment when requested may result in the claim being declined; and
- will not be processed if the details on the invoice (restaurant name, date and time) do not match the authorisation details, or if the proof of payment and authorisation time is more than 5 hours apart. If a restaurant visit is rescheduled and falls out of this time, please request a new authorisation. Backdated authorisations are not permitted.
- Membership is non-transferable and the benefit may only be utilised by the active Member.
- Red Napkin accepts no responsibility for the quality of service and/or meals at restaurants. Furthermore, Red Napkin will not become involved in any non-Red Napkin related disputes between Members and restaurants.
- Red Napkin processes and terms and conditions may be amended from time-to-time.
- Failure to adhere to, or any attempt to circumvent the Red Napkin Dining Cashback benefit terms and conditions, will result in eligibility to use the benefit being suspended or terminated. Furthermore, if any instances of fraud are uncovered, Red Napkin reserves the right to institute criminal proceedings against anyone suspected of committing the fraud.